Frequently Asked Questions

Why should I purchase my firewood from your company?

We provide the very highest quality kiln dried hardwood and it is available at a competitive price. Currently, it is at the best market price for retail customers. We manage the entire process, from forest to fireplace, so we have full involvement with all of the quality control procedures and are, therefore, able to guarantee the product’s quality and provide an exceptional service at each stage.

What is the firewood’s moisture content level and will these fit my wood burner?

As logs are natural products, they will vary. Therefore, their moisture levels can be different, even after they are kiln dried. The external moisture content, however, will be 8-20%, while the internal levels of the logs will be 16-20%. Logs are EU standard 25cm in length and fit most wood burning appliances.

What occurs after I purchase my firewood from your company?

As soon as you have made your purchase transaction, you will receive sms  and two emails from us that confirm both your order and your transaction. If not, please check junk or spam folders.

After that, your order will be selected for dispatch and this usually happens the next business day. As the delivery date approaches, you’ll be contacted by the courier.

How do I make a complaint?

We apologize that you weren’t satisfied with the service you received. Please email us with the details of your experience and one of our senior team members will address it promptly, usually on the same day.

What delivery options do I have?

We provide a standard economy kerbside delivery service across Ireland & NI.  Approx 80% of our orders are delivered 3 working days after the day of dispatch. 

Can you deliver the firewood free of charge to anywhere in Ireland?

Yes. We deliver your firewood free of charge to all Irish &NI postcodes.

Do I need to be at home when the firewood is delivered?

No. By default, if no one is home during the delivery, your pallet will be left at the closest possible point to the entrance of your property near the curb side, avoiding any obstruction. Please note that further movement of the pallet is at the driver’s discretion.
However, If no one is present at your property upon delivery and there isn’t any safe place for the pallet, we’ll send it back to our depot. This requires arranging redelivery and incurs a €20 administrative fee.

I wish to calculate the volume of logs from loose to stacked. How can I do that?

We measure firewood logs by three different units – Stacked m3, Bulk m3 and Solid m3. Stack and Bulk are the most popular ones in the UK and Ireland. To calculate a crate’s internal volume when it is fully stacked in bulk or loose format, multiply by 1.72.

I am still not sure whether your company is the best one to buy my hardwood from…

We certainly offer the best option for high-quality, lower-cost kiln dried hardwood delivered. Direct producer, using 100% responsibly sourced European materials. And we’ve been doing just that for years. Since 2014 we’ve delivered our neatly stacked crates & nets to thousands of happy customers across the UK and Ireland. Direct to people’s homes, and to caterers, restaurants, pubs and hotels.

Not satisfied with your order? We offer a money-back guarantee for added peace of mind!

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